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Anthony Loui
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October 30, 2017 at 9:49 pm
Hi,
I have been having problems with my Confirmation emails for a while.
People register for an event I host. They sign up for themselves and a friend.
Everything checks out, the person who signs up will get a confirmation email but the friend confirmation email does not work, or they do not receive it.
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Tony
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October 31, 2017 at 3:32 am
Hi there,
Can you link me to an event I can use to test this?
When you view the message queue: Event Espresso -> Messages -> Message Activity
Do you see the ‘friend’ emails there or not?
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Anthony Loui
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October 31, 2017 at 6:05 am
http://www.bostonroadrunners.org/event/brr-half/
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Anthony Loui
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October 31, 2017 at 6:09 am
In the messages, I see the confirmation emails for everyone. EE4 says it sent them out to everyone. It is all green and timestamp.
But a lot of people been emailing saying they never received the email for their friends or family that they signed up for.
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Tony
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October 31, 2017 at 6:14 am
So you see both registrants emails in the list and they both show sent?
If so, that means the messages are getting correctly triggered but not received after they are sent, generally that would mean the message is being marked as spam or the mail server is dropping the email for some reason.
Is there an event I can test this on?
Usually, with delivery issues we recommend using a transactional email service and have some listed here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Anthony Loui
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October 31, 2017 at 7:54 am
is your email in here?
**REMOVED**
-
This reply was modified 6 years, 11 months ago by
 Tony.
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Tony
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October 31, 2017 at 11:41 am
Nope (I haven’t registered onto the event yet), but I don’t think anyone on that list would be impressed with publicly posting their email addresses so I’ve removed them from view.
I’ve just registered under my name, if you go to Event Espresso -> Registrations you’ll find 2 registrations under my name. Tony1 and Tony2.
Can you click the checkbox next to both of those registrations and in the bulk options at the top select ‘Approved and notify registrants’ then click apply so that I get the emails please.
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Anthony Loui
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October 31, 2017 at 11:46 am
Done.
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Tony
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November 1, 2017 at 5:43 am
Hmm, ok. I’ve not received any messages at all.
Can I take a look at the messages in the admin? If so you can send temporary login details using this form:
https://eventespresso.com/send-login-details/
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Anthony Loui
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November 1, 2017 at 3:55 pm
I completed the login. Now everyone who signs up, is getting two confirmation emails.
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Tony
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November 6, 2017 at 5:10 am
Hi Anthony,
Apologies for the delay but I’ve tried logging into the site with the details you sent and they appear to be incorrect, can you check the details and re-send, please.
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