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DAV Murnau
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December 17, 2016 at 3:19 pm
Hello,
Registration Emails are not sent to customers, just to the primary contact email.
I have double checked all settings, but I have no idea anymore.
Check email plugin shows no issues, all other emails work.
Resending email to attendee does also not work.
Regards
Hannes
Page information:
WordPress Version:
4.7
PHP Version:
5.6.28
MySQL Version:
5.6.34
Event Espresso Version:
3.1.37.11.P
WordPress Adresse (URL):
http://www.anmeldung2.dav-murnau.de
WordPress Inhaltsverzeichnis:
/wp-content
Siteadresse (URL):
http://www.anmeldung2.dav-murnau.de
Event Espresso Plugin URL:
http://www.anmeldung2.dav-murnau.de/wp-content/plugins/event-espresso/
Event Espresso Plugin Pfad:
/wp-content/plugins/event-espresso/
Event Espresso Upload URL:
http://www.anmeldung2.dav-murnau.de/wp-content/uploads/espresso/
Event Espresso Upload Pfad:
/wp-content/uploads/espresso/
Event Espresso Template Pfad:
/wp-content/uploads/espresso/templates/
Event Espresso Gateway Pfad:
/wp-content/uploads/espresso/gateways/
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This topic was modified 7 years, 9 months ago by
 Tony. Reason: remove server path
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DAV Murnau
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December 17, 2016 at 3:24 pm
Resending the invoice does work
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Tony
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December 19, 2016 at 3:30 am
Hi there,
Currently it looks like you have reCaptcha enabed on the site but there is an issue with your key – http://take.ms/ggBw8
This means I can’t run a test registration on the site so can you either fix the public and private keys for the reCaptcha or disable that feautre for now within Event Espresso -> General Settings -> reCaptcha
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DAV Murnau
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December 19, 2016 at 3:52 am
Thanks for your reply.
I disabled recaptcha.
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DAV Murnau
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December 19, 2016 at 4:19 am
I received this mail:
<———————————————->
test Anmeldungsbestätigung
<———————————————->
Zusammenfassung der Anmeldung
Primärer Teilnehmer
Tony Warwick
test | Tourengebühr 24. Dezember 2016 – 24. Dezember 2016 8:00 – 17:00 1 Teilnehmer
Zusätzliche Informationen:
Anmeldungs-ID:
2-5857c1aa6214a
Rechnung:
PDF Rechnung herunterladen
Vorname:
Tony
Nachname:
Warwick
Email:
Straße:
1
Stadt:
1
Postleitzahl:
1
Telefon:
1
Handy:
1
Geburtsdatum:
1
Mitglied in der Sektion …:
United Kingdom
Kommentar:
Tony Warwick
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This reply was modified 7 years, 9 months ago by Tony. Reason: Removed my email
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Josh
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December 19, 2016 at 9:44 am
You can install the email logging plugin, then try resending an email to an attendee, then check the log to see the error(s) captured there.
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DAV Murnau
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December 19, 2016 at 10:53 am
Thanks for the tip, but no error captured
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Josh
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December 19, 2016 at 11:51 am
Is anything logged there when you try to send an email?
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DAV Murnau
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December 19, 2016 at 11:54 am
From: hannestietz@hotmail.com Reply-To: hannestietz@hotmail.com Content-Type: text/html; charset=utf-8
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Josh
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December 19, 2016 at 12:19 pm
Is there any value for the To: field? The email will need a To: email address before it can be sent.
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DAV Murnau
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December 19, 2016 at 12:30 pm
Yes, that field is populated
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Josh
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December 19, 2016 at 12:53 pm
In the logs, there’s a to: email address? If so, that means the email was actually sent.
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DAV Murnau
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December 19, 2016 at 1:59 pm
Time:
2016-12-19 19:52:44
Receiver:
tietzhannes@googlemail.com
Subject:
test
Message:
*** Dies ist eine automatische Email – bitte nicht darauf antworten***
Hallo H,
Vielen Dank für die Anmeldung zu test.
Die Veranstaltung beginnt am 24. Dezember 2016 um 8:00 und endet am 24. Dezember 2016 um ca. 17:00.
Der Treffpunkt ist:
Seidlstraße 14
Murnau
82418
Wir hoffen, dass Sie die Veranstaltung genießen und sie Ihnen Spaß macht. Sollten Sie noch Fragen haben, kontaktieren Sie bitte info@dav-murnau.de.
Die Tourengebühr von EUR50.00 wird etwa eine Woche vor dem Tourentermin per Lastschrift von Ihrem Konto abgebucht. Ihr Einverständnis dazu erfolgte durch die Tourenanmeldung über Internet. Die Lastschrift erfolgt von dem uns bekannten Konto, das Sie beim DAV Murnau für den Beitragseinzug hinterlegt haben. Evtl. Rücklastschriftsgebühren wegen gelöschter Konten oder mangels Deckung gehen zu Ihren Lasten.
Mitglieder anderer Sektionen überweisen bitte die Tourengebühr unter Angabe des Teilnehmernamens spätestens zwei Wochen vor Beginn der Tour auf folgendes Konto:
Ihre Anmeldedaten sind:
Vorname:
H
Nachname:
Tietz
Email:
tietzhannes@googlemail.com
Straße:
ölkj
Stadt:
ölkj
Postleitzahl:
lkj
Telefon:
lkj
Handy:
ölkj
Geburtsdatum:
lköj
Mitglied in der Sektion …:
lkj
Vielen Dank.
DAV Sektion Murnau
http://www.dav-murnau.de
Headers:
From: hannestietz@hotmail.com Reply-To: hannestietz@hotmail.com Content-Type: text/html; charset=utf-8
Attachments:
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DAV Murnau
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December 19, 2016 at 2:00 pm
But the mails are not received
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Josh
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December 19, 2016 at 3:00 pm
The logging plugin indicates they’re being sent though. That’s another issue when you’re not receiving the emails. Spam filters and even ISP blocking can prevent the receipt of an email, so you can try sending to another email address to troubleshoot further.
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DAV Murnau
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December 19, 2016 at 11:35 pm
I did so already, and for sending the invoice it works.
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Tony
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December 20, 2016 at 3:40 am
If the email is shown in the email logging plugin then EE has triggered the email and passed it off to your server, we don’t have any control over the email at that point (its all down to your server from there).
The invoice email working could just mean the server is rejecting the confirmation email for some reason (flagging some rule set on the mailserver) but the invoice email is not.
You could try use a transactional email service to send the emails and see if it works then, that will take your host mailserver out of the equation. We have some examples here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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