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FEC
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July 1, 2017 at 7:51 am
when you register nothing happens when you click register. We have replaced the critical page and added the shortcode and that did not work.
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Josh
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July 1, 2017 at 8:52 am
Hi there,
We got the critical page issue worked out but there’s one more thing that needs to be done to ensure the Registration process continues to work properly. It’s outlined here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#managedwphosting
I was not able to sFTP in to your server to remove the object-cache.php file, the sFTP client say “The user name or password was not accepted by the server.” You can either remove that file or we’ll remove the file if you can resend correct sFTP credentials via the redeem a support token form.
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FEC
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July 1, 2017 at 11:39 am
Thanks Josh, just deleted it my self …do I need to refresh anything ?
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FEC
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July 1, 2017 at 8:32 pm
Hi, after deleting the file we are still getting
An error has occurred:
We’re sorry but your request failed to pass a security check.
Please click the back button on your browser and try again.
and if we are logged in and try to register for an event the 1st step is fine but the button for proceeding or finalizing the registration in step 2 doesn’t work
🙁
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FEC
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July 2, 2017 at 12:02 pm
Have resent the SFTP Credentials via the redeem form. Have tested it and it worked for me.
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Josh
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July 3, 2017 at 7:46 am
Hi there,
Tony followed up with an email, did you get the email he sent?
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FEC
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July 8, 2017 at 1:56 pm
Yes, just responded to it …. thnx it has been crazy around here
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Tony
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July 10, 2017 at 6:52 am
I’ve just responded via email.
If you have any further questions please do let me know.
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