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tooedge1
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January 24, 2018 at 3:07 am
We currently have set only for Admin and Registrants to receive the Registration Approved Emails.
It works perfect for Free Admin tickets (No Payment Involved).
However, whenever there is a payment involved for a ticket.
Duplicate Registration Approved Emails are being sent to the Admin and Registrants.
We are currently using iPay88.
Generate and send all messages : On the same request.
Any advise on how we can fix this issue please.
Thanks.
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Garth
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January 24, 2018 at 12:27 pm
Hi,
Are you sending messages for the Primary Registrant and Registrant contexts? Does this happen when sending with just one ticket purchased or multiple tickets purchased?
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
Is there a history of the duplicate messages being sent in your Messages > Activity history?
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tooedge1
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January 25, 2018 at 2:45 am
The current setup for Registration Approved Message are:-
1) Event Admin – Yes
2) Primary Registration – No
3) Registrant – Yes
It happens for One Ticket Purchase.
Yes, logs of duplicate emails are shown in the Messages > Message Activity.
——
This seems to happen when there is a payment involved. Free tickets which bypasses Payment steps seems to work as expected.
Any advise please.
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Tony
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January 25, 2018 at 5:16 am
Hi there,
If you use another payment method other than iPay88 does the same happen then?
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tooedge1
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January 26, 2018 at 4:49 am
Let me give that a try when the traffic is low.
Will revert back.
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tooedge1
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January 31, 2018 at 1:18 am
It works great with PayPal Express Payment Method. No duplicate emails.
How can we fix this please with iPay88 Payment?
Thanks.
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Tony
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February 8, 2018 at 6:18 am
I’ve been doing a little digging into this and so far have been unable to reproduce.
Can I take a look at the payment logs on your site? If so you can send temporary login details using this form:
https://eventespresso.com/send-login-details/
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tooedge1
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February 9, 2018 at 12:56 am
Hi Tony,
Thank you for the follow up.
The login credentials have been submitted via the link.
Thanks.
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tooedge1
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February 12, 2018 at 10:38 pm
Hi there Tony,
Just to check, did you manage to find what was causing the bug?
Any solutions to this please.
Thanks.
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