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Registration Approved Duplicate Emails for Admin and Registrant with Payment

Posted: January 24, 2018 at 3:07 am


January 24, 2018 at 3:07 am

We currently have set only for Admin and Registrants to receive the Registration Approved Emails.

It works perfect for Free Admin tickets (No Payment Involved).

However, whenever there is a payment involved for a ticket.
Duplicate Registration Approved Emails are being sent to the Admin and Registrants.

We are currently using iPay88.
Generate and send all messages : On the same request.

Any advise on how we can fix this issue please.



  • Support Staff

January 24, 2018 at 12:27 pm


Are you sending messages for the Primary Registrant and Registrant contexts? Does this happen when sending with just one ticket purchased or multiple tickets purchased?

Is there a history of the duplicate messages being sent in your Messages > Activity history?


January 25, 2018 at 2:45 am

The current setup for Registration Approved Message are:-
1) Event Admin – Yes
2) Primary Registration – No
3) Registrant – Yes

It happens for One Ticket Purchase.

Yes, logs of duplicate emails are shown in the Messages > Message Activity.


This seems to happen when there is a payment involved. Free tickets which bypasses Payment steps seems to work as expected.

Any advise please.


  • Support Staff

January 25, 2018 at 5:16 am

Hi there,

If you use another payment method other than iPay88 does the same happen then?


January 26, 2018 at 4:49 am

Let me give that a try when the traffic is low.

Will revert back.


January 31, 2018 at 1:18 am

It works great with PayPal Express Payment Method. No duplicate emails.

How can we fix this please with iPay88 Payment?



  • Support Staff

February 8, 2018 at 6:18 am

I’ve been doing a little digging into this and so far have been unable to reproduce.

Can I take a look at the payment logs on your site? If so you can send temporary login details using this form:


February 9, 2018 at 12:56 am

Hi Tony,

Thank you for the follow up.

The login credentials have been submitted via the link.



February 12, 2018 at 10:38 pm

Hi there Tony,

Just to check, did you manage to find what was causing the bug?

Any solutions to this please.


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Updated by  tooedge1 1 year ago ago

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