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Joshua Stecker
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March 16, 2015 at 8:28 am
Since testing the ticketing system, the “registration approved” and “ticket notice” messages now pop up on every page. Even if I’m logged out of the site. I’ve tried it on two different computers, so I assume it’s happening to every visitor. How do I turn this pop up off? Thanks.
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Tony
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March 16, 2015 at 8:33 am
Hi Joshua,
I’m sorry but I am unsure of exactly which message you are referring to.
Can you some further information or a link we can view this on please?
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Joshua Stecker
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March 16, 2015 at 8:37 am
Try this link: http://www.mphstage.org/participate/
You should see a green and white pop up message appear.
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Tony
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March 16, 2015 at 8:47 am
Do you have any caching plugins installed on the site or use server side caching within your hosting package?
(For example GoDaddy Managed WordPress hosting has server side caching enabled by default)
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Joshua Stecker
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March 16, 2015 at 8:54 am
Searched my plugins and I do not. I’m hosted on Dreamhost.
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Tony
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March 16, 2015 at 12:07 pm
DreamHost use Varnish for server side caching, can you try clearing the cache from within your Dashboard, there should be a ‘Purge Varnish Cache’ button.
For more information check here:
http://wiki.dreamhost.com/DreamPress#Caching
If clearing the cache removes those notices you may need to issue a ticket with Dreamhost support to have them exclude the EE critical pages from Varnish caching. We have a guide which pages need to be excluded here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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Joshua Stecker
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March 16, 2015 at 12:19 pm
I did the Purge Varnish Cache and the pop ups are still appearing on nearly every page except the Homepage.
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Josh
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March 16, 2015 at 1:35 pm
Hi Joshua,
Can you find out the version number of the Ticketing add-on you are testing and let us know which version it is?
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Joshua Stecker
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March 16, 2015 at 8:23 pm
Yeah, it’s Version 1.0.1.p
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Josh
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March 17, 2015 at 9:21 am
If you deactivate the ticketing add-on, does the pop up go away?
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Joshua Stecker
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March 18, 2015 at 8:42 am
Nope. I deactivated the plugin and the messages still pop up.
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Joshua Stecker
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March 18, 2015 at 11:46 am
Any other suggestions? It’s really impacting the user experience. Not sure what to do.
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Josh
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March 18, 2015 at 1:24 pm
Hi Joshua,
If you deactivate the main Event Espresso plugin (EE4), does the pop up go away?
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Josh
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March 18, 2015 at 1:31 pm
One more thing to check while EE is deactivated: If the messages do not display in a pop up, they still might be in the HTML source, so please check there as well while EE is deactivated.
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Joshua Stecker
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March 18, 2015 at 2:15 pm
If I deactivate the main plugin, will it affect my events that are live right now? I don’t want to break anything else. 🙂
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Josh
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March 18, 2015 at 2:19 pm
Hi there,
It will affect your events in that while the plugin is deactivated, no one will be able to view event information or register for the events while the plugin is deactivated. The data for the events will not be affected. When you reactivate the plugin, events will be viewable and can be registered for again.
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Joshua Stecker
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March 18, 2015 at 2:24 pm
Ok, I deactivated the plugin and the pop ups stopped. I activated the plugin and the the pop ups reappeared.
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Joshua Stecker
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March 18, 2015 at 2:29 pm
Can you give me some guidance as to how and what to look for in the html source?
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Josh
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March 18, 2015 at 2:51 pm
Yes, your web browser has a view source mode. If you use Chrome or Firefox, you input the following into your address bar:
view-source:http://www.mphstage.org/participate/
This is what you’ll be looking for:
https://www.evernote.com/shard/s4/sh/e31fda4a-d3fb-49bc-89c7-2835d8330095/d14f6d93a6bfd7379e919e7ce6a661d0
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Joshua Stecker
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March 18, 2015 at 3:32 pm
Ok, when the plugin is deactivated, the code is NOT on that page. When it’s activated, it is.
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Josh
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March 18, 2015 at 3:59 pm
Thanks for checking. This could be the option that handles displaying notices isn’t resetting. If it’s possible, can you send FTP credentials via the secure form on this page so we can investigate further?
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