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Refunds in 2020

Posted: February 5, 2020 at 11:20 am

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Nancy

February 5, 2020 at 11:20 am

Hey guys is the refund of tickets still the same as this post? https://eventespresso.com/topic/refund-transaction/ Refund is not processed outside of EE and the ticket is just marked cancelled?


Josh

  • Support Staff

    •

February 5, 2020 at 11:25 am

Hi,

This is correct. You’ll need to initiate the refund from your payment processor/merchant account. The Apply Refund feature in Event Espresso’s transaction page is for accounting purposes only.
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Updated by Josh 4 years, 9 months ago ago

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