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Refund fee

Posted: March 22, 2015 at 11:08 pm


Anil Khanna

March 22, 2015 at 11:08 pm

Hello Support,

Suppose i buy an event of 100$, and i want to change it from one to another of cost 50$ from front end. please let me know how price(refund) can be managed in this senerio.

Thanks


Dean

March 23, 2015 at 6:42 am

Hi,

Assuming EE3, based on your licence type.

1) You could cancel the registration completely and refund via your payment gateway and advise the attendee to register for a new event

2) You could use the Attendee Reassignment Addon from the PRe Release channel to move the attendee to another event, then modify the Amount paid via the Payment Details screen (Event Overview > All Attendees > click the appropriate attendee > click View/Edit Payment link > use negative amount (e.g. -50.00 ) to change amount paid. Refunds must be done via your payment gateway.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Dean 9 years, 1 month ago ago

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