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Recently purchased renewal of license, but plugin update fails

Posted: October 28, 2016 at 7:54 am

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Maeve Gives

October 28, 2016 at 7:54 am

My license for EE was due to renew next month. I renewed it. But now plugin updates are failing and I’m getting the following message on my site…

“An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”

How do we correct this?


Josh

  • Support Staff

    •

October 28, 2016 at 10:53 am

Hi there,

I’m sorry for the trouble. Someone from the sales team has updated your account. You’ll be able to run the updates now.

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Status: closed

Updated by Josh 8 years ago ago

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