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Digger1930
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April 21, 2017 at 7:27 am
Hello,
Someone registered for an event, i have a receipt number and transaction ID from paypal but nothing is showing up in the event espresso?
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Tony
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April 21, 2017 at 7:36 am
Hi there,
Does the registration show up in Event Espresso but not the payment?
Which PayPal payment method are you using within Event Espresso? PayPal Standard, PayPal Express, PayPal Pro?
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Digger1930
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April 21, 2017 at 7:51 am
Its not showing up in event espresso. Using PayPal Standard.
This is what i got from Paypal with the amount.
Description Unit price Qty Amount
Air Brake Endorsement
Item #: Air Brake Endorsement
$xxx.00 CAD 1 $xxx.00 CAD
/Note
Total: $xxx.00 CAD
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Tony
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April 21, 2017 at 8:06 am
Its not showing up in event espresso.
What doesn’t show in Event Espresso, the registration or the payment?
If you go to Event Espresso -> Registrations and search for the user that the above payment is for, can you find a registration for that user?
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Josh
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April 21, 2017 at 8:15 am
PayPal Standard will sometimes not send the Instant Payment Notification. Your way forward is switch to the PayPal Express payment method. You can use your current PayPal account with PayPal Express. This guide will show you how:
https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate
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Digger1930
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April 21, 2017 at 8:27 am
Nothing is showing in Event Espresso Registration, Payment or User. Thats what i find weird. Yet I received payment for the event.
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Josh
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April 21, 2017 at 8:36 am
The registration might be in the Failed Transactions list, and you can avoid this issue by switching to PayPal Express like I mentioned before.
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Digger1930
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April 21, 2017 at 8:45 am
I looked at the failed transactions and noting is listed there either.
Thanks Josh. Will switch it over.
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Josh
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April 21, 2017 at 9:29 am
So you don’t have any Registrations that were recorded just before the time the PayPal transaction happened?
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