Support

March 8, 2022 at 9:49 am

Hi there,

Firstly, my apologies for your previous thread, I wasn’t ignoring your thread but I marked it pending whilst waiting on some feedback from our developers and it slipped through our support queue.

Still, my fault and I apologise for the mishap.

With regards to your issue with ReCaptcha, it looks like one of the ReCaptcha Scripts isn’t loading on the page when reCaptcha is enabled and I’d like to take a deeper look as to why.

To do so I’ll need FTP credentials as I’ll need to add some debug code to the section which loads the script and see what is happening on the request at that point.

If that’s ok you can send temp credentials using this form:

https://eventespresso.com/send-login-details/

March 9, 2022 at 8:27 am

Thank you for the credentials.

It turns out the issue here is within your theme.

Some of the EE Recaptcha scripts are loaded on the loop_end hook which is fired by the standard WordPress loop:

<?php while ( have_posts() ) : the_post(); ?>
    //Do stuff.
<?php endwhile; ?>

(Loops over the current posts, even if that’s just one, outputs the post details and then loops again but stops because there are no more posts then fires the above hook)

Within the page template of your theme it has this:

<?php while ( have_posts() ) : the_post(); ?>
    //Do stuff.
<?php break; ?>
<?php endwhile; ?>

That break; call basically means that the loop no longer runs twice (once for the post and then another where it detects no more posts etc) but rather just the once, the first iteration of the loop and then break; exits the loop at that point but doesn’t fire any of the hooks that would normally, like loop_end.

To fix this I copied your page.php template file into your child theme, renamed the copy to page-registration-checkout.php so that it only loads for the EE registration checkout page (based on the slug) and then removed that <?php break; ?> from the template file.

ReCaptcha now works on the checkout page, however, if the theme has that in various other places it may cause issues on those too.

March 10, 2022 at 4:48 am

Yes, but reCaptcha is only used when you register whilst not logged in.

So if you open up a private/incognito window within your browser and test another registration with that, you should see the reCaptcha symbol:

https://monosnap.com/file/XCv9W2SMsR6lLKGv8sHEsNxlIs78Dv

(I’ve blurred a lot of the content because you haven’t publicly shared a link to your site but I’m sure you can see from the layout it’s your site in the screenshot 🙂 )

If not please let me know.

March 14, 2022 at 5:25 am

You’re most welcome, I’m glad its working for you 🙂

I’ve removed your credentials from our system so you can delete the temp user account now, any further issues just let us know.