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James Murrin
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February 23, 2022 at 5:38 am
No boxes are there to insert card no, expiry and CVC no
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James Murrin
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February 23, 2022 at 5:39 am
No boxes are there to insert card no, expiry and CVC
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Tony
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February 23, 2022 at 6:10 am
Hi there,
Which payment method are you using?
Can you link me to an event I can run a test registration on, please?
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James Murrin
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February 23, 2022 at 6:31 am
Dear Tony
We’ve enabled Stripe as our payment gateway and are at the ‘Checkout’ page. Unfortunately, we have three problems (which we can reproduce on 3 x different desktop browsers and on ipad too) whereby
• the button which invites the users to click to ‘pay now’ doesn’t click anywhere; and
• the labels for the input fields for the card payment (name, card number, cvc etc) are already displaying on the page, under the button (I don’t remember this being the case last year); and
• the input fields for the card payment aren’t displaying at all and so it’s not possible to input the payment details
I can send over a screenshot to show you how it is displaying for us – let me have an email address for you and will send as an attachment.
Any help to fix this would be really appreciated as we’d like to go live with our ticket sales very soon.
thank you very much
Chad Murrin
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Tony
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February 23, 2022 at 7:20 am
Hi Chad,
Screenshots won’t help here as I can follow what the issue is and what is being output to the page (which is what the screenshots would show me), but not what is causing that error to happen.
Looking on your site there’s a bunch of JS errors (which will also likely be causing this) when I try to add a ticket.
Are you using a plugin to defer loading of JS files?
Or something from within WPEngine to do the same thing?
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James Murrin
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February 23, 2022 at 8:36 am
Tony
Could this be related to WordPress being upgraded in the last few weeks in January with 5.9 and again to 5.9.1 in the last few days?
I also noticed that an earlier post had raised exactly this issue and was required to install a plug to help (see link below). However, this appears quite a risk at the moment as we need to go live in the next few days and start selling tickets online. What is your advice?
Here is the link:
https://eventespresso.com/topic/stripe-credit-card-input-not-showing/
Chad Murrin
chad_murrin@msn.com + 44 7767 224632
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Tony
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February 23, 2022 at 1:16 pm
I don’t think this is an issue with 5.9 or 5.9.1, we’ve not had any reports of issues and I run all of my test sites on either the latest release version of WordPress or the latest Beta version.
I also noticed that an earlier post had raised exactly this issue and was required to install a plug to help (see link below).
That was from the change in WP5.5 when it switched out the version of jQuery, it causes a lot of JavaScript errors for users which then caused the same issue you are seeing. The issue is with JavaScript errors being thrown, not a specific issue with X or Y.
To explain a little, Stripe uses JavaScript to add the card elements to the page. If there is a JS error being thrown (and there are some on your site) then additional JavaScript can’t run and then the Stripe elements are not added. So the issue you currently see can be from literally any JS error being thrown on the page. Users had issues in WP5.5 when themes and plugins were not ready for the change and started throwing JS errors which the plugin mentioned above could temporarily fix.
Are you using a plugin to defer the loading of JS files?
Or something from within WPEngine to do the same thing?
All of your JS files appear to be going through a CDN, is that something you’ve enabled recently?
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