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Promo codes no longer working

Posted: July 6, 2015 at 2:34 pm

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Andrew Appleton

July 6, 2015 at 2:34 pm

Hi,
I’ve just added some events but the Global and specific promo codes are no longer showing the option to tick a box to select. The tick boxes are present on other events but not the new ones, I’ve checked the events settings and they are identical.
Please can you help?


Lorenzo Orlando Caum

  • Support Staff

July 6, 2015 at 2:48 pm

Hi Andrew, are you experiencing this issue with an up to date version of Event Espresso 3?

https://eventespresso.com/wiki/change-log/

Could you please check your version number by going to your WP dashboard and then plugins?

The current version at this time is 3.1.37.4.


Lorenzo


Andrew Appleton

July 6, 2015 at 3:51 pm

Hi Lorenzo,

We are currently using Version 3.1.37.3.P.


Dean

July 7, 2015 at 6:55 am

Hi Andrew,

Can you temporarily disable all other plugins except EE and the promo code addon and try creating a new event and see if the issues persists please?


Andrew Appleton

July 7, 2015 at 8:04 am

Hi Dean, traced it to the Espresso Permissions plugin. With that disabled everything is functioning as before.

As soon as the promo code plugin is in full release we will update to EE4. We can probably live without the permission plugin if we have to. I suspect adding a new user with admin roles has caused this to happen.


Jonathan Wilson

July 8, 2015 at 1:06 pm

Hey Andrew,

Sorry for the trouble. Are you running the latest version of all EE add-ons? I will test this and submit a ticket to our developers if I can recreate.

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