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MR DECLAN J MAIR
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August 6, 2018 at 2:00 pm
Hi,
It’s been reported some users are having issues when pressing the proceed to payment options button in that nothing is happening and they can’t proceed to finalise the registration.
Issues seen to stem from android devices.
Thanks
Declan
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Josh
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August 6, 2018 at 2:18 pm
Hi Declan,
Do you have an Android device that can reliably replicate the issue? If so, you could rule out a plugin or theme conflict by installing the Health Check plugin. Then you log in as admin with the Android device’s browser, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?
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MR DECLAN J MAIR
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August 6, 2018 at 2:28 pm
Hi Josh,
I attempted to replicate the issue but it worked for me…
Thanks
Declan
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Josh
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August 7, 2018 at 8:02 am
Hi Declan,
If you can give us any additional information about how to replicate the issue we can investigate further.
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