|
simone
|
January 11, 2018 at 9:27 am
Hello,
I have a problem with the Edit Event page (link like : wordpress/wp-admin/admin.php?page=espresso_events&action=edit&post=1304).
When I try to open a ticket detail via gear icon the detail row doesn’t open and the console show these errors.
Uncaught TypeError: Cannot set property 'parseDateTime' of undefined
at jquery-ui-timepicker-addon.js:904
at jquery-ui-timepicker-addon.js:1530
(anonymous) @ jquery-ui-timepicker-addon.js:904
(anonymous) @ jquery-ui-timepicker-addon.js:1530
Uncaught TypeError: a(...).sortable is not a function
at Object.init (postbox.min.js:1)
at Object.add_postbox_toggles (postbox.min.js:1)
at HTMLDocument.<anonymous> (post.min.js:1)
at j (jquery.js:2)
at Object.fireWith [as resolveWith] (jquery.js:2)
at Function.ready (jquery.js:2)
at HTMLDocument.J (jquery.js:2)
init @ postbox.min.js:1
add_postbox_toggles @ postbox.min.js:1
(anonymous) @ post.min.js:1
j @ jquery.js:2
fireWith @ jquery.js:2
ready @ jquery.js:2
J @ jquery.js:2
I have to mention that we have moved the site in another dedicated server, but it has the same hardware and configuration or I hope it at least.
I spent a lot of time to find a solution and then I am here. Do you have any ideas to how solve the issue? Some php library are missing?
Thanks in advance,
Simone
|
|
Josh
|
January 11, 2018 at 12:41 pm
Hi Simone,
Usually that type of issue is the result of a plugin or theme conflict. Here’s a link to some information on how to troubleshoot that:
https://eventespresso.com/wiki/troubleshooting-checklist/
|
|
simone
|
January 12, 2018 at 4:46 am
Dear Josh,
thanks for help.
Thanks to your linked guide I was able to sort out the issue.
Simone
|
|
Tony
|
January 12, 2018 at 7:47 am
Hi Simone,
Can you provide any details on the cause?
If it’s a plugin conflict we can add the plugin to our known conflicts list.
|
|
simone
|
January 12, 2018 at 8:03 am
Dear Tony,
it was a plugin conflict about Paid Membership pro Plugin, version: 1.8.5.3.
It was strongly customised by a colleague, so I think you can get any useful information about it.
I tried to disable all plugin and activated one by one but it didn’t sort the issue. Strangely, if I enabled the Paid Membership Plugin as last, everything works.
Unfortunately, I couldn’t spend a lot of time to investigate.
Sorry if it don’t help,
Simone
|
