Support

July 29, 2019 at 3:50 am

Hi there,

Waitlist registrations are promoted based on the ID of the registration in ascending order, so the first waitlist registration made on the event is the first to be promoted.

Also, what triggers an attendee’s waitlist status to be “upgraded” to approved or pending payment?

If your event is sold out and spaces becomes available, be that be either cancelling another registration or adding more ‘spaces’ to the qty/limit fields then (if the waitlist settings are set to auto promote) EE promotes waitlist registrations to offer them those spaces.

I am testing out an event whereby I added all registrations to the waitlist in different “buckets” of registrations. I was hoping that the waitlist would auto promote the registrations given that there have been no approved registrations for the test event.

How did you add the waitlist registrations?

If you have no Approved registrations, how was your event sold out for you to add waitlist registrations?

Is there any way to trigger the waitlist in this regard so that it starts promoting registrations based on the order by which I added the registrations to the waitlist?

That’s already the way that the waitlist add-on works, but it sounds like your not using it in the way it’s expected to be used.

Can you provide more details on how the event is set up and how you added the registrations?