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Perpetual incomplete registrations from users

Posted: March 16, 2014 at 5:06 pm


utahhockey

March 16, 2014 at 5:06 pm

This problem occurs quite often for us. Users think they have purchased tickets or registered for an event and do not complete the process. I wonder if it occurs when the user gets handed off to the payment gateway? Are there any other users experiencing this? I doubt this is an actual bug, but perhaps there is a workflow that we could improve?

http://universityofutahhockey.com/fans/tickets/?ee=53


Dean

March 17, 2014 at 12:28 am

Hi,

I ran a test registration on the site and saw nothing out of place.

The incomplete registration status is the default status when someone registers but hasn’t paid.

I am assuming that the ones you are getting have definitely not paid? (So we can rule out any gateway issues).

If that is the case, then there isn’t much I can advise barring speaking to your customers to find out why they didn’t proceed with the payment.

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Updated by  Dean 10 years, 2 months ago ago

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