|
Philip Wall
|
April 13, 2015 at 4:26 pm
EE Version 4.6.19.p
Wordpress: 4.1.1
I am getting a good few pending payments and yet when I check Realex (via Mijireh) I have received a payment from the customer. This is creating confusion as when I need to contact people who have registered I can miss the pending customers.
What are the causes of pending payments? I see one hasn’t filled out her address. Would this cause it?
|
|
Tony
|
April 14, 2015 at 6:50 am
Hi Philip,
So the registration status for those registrations stays as Pending Payment?
What is the status of the Transaction for that registration?
Can you see a payment if you view the transaction, like this – http://take.ms/600Um
If so what is the status of the payment?
Are you running caching or security plugins?
Mijireh usually does not allow you to continue payment without a billing address, however this may also be dependent on the merchant in use through Mijireh.
**Sorry for all the questions, just trying to narrow this down a little.
|
