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pdf issue when clicking download pdf from order confirmation

Posted: December 26, 2015 at 2:47 am

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mkeenan

December 26, 2015 at 2:47 am

i get this error when clicking download pdf, all ee core and plugins are at latest versions

Fatal error: Call to undefined function mb_internal_encoding() in ……/public_html/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/dompdf/dompdf_config.inc.php on line 329


Tony

  • Support Staff

    •

December 27, 2015 at 1:00 pm

Hi there,

Event Espresso uses DOMPDF to build the PDF’s.

DOMPDF needs the MultiByte String (mbstring) module installed on your server, it looks like it currently is either disabled or not installed at all.

I would recommend contacting your hosting provider and have them install/activate that module for you.

The PDF’s should then work as expected.
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Status: closed

Updated by Tony 8 years, 11 months ago ago

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