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John Bottini
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October 29, 2014 at 2:28 pm
Hello,
For my latest events, clicking ‘Download Transaction Invoice’ does not generate a complete PDF invoice. The only dynamic information included on it is date, transaction ID, status, event name, and grand total. Ticket information, attendee information, etc. is all missing. Also, I did a test transaction on this event, and my information is pulling through, but not for any other registrant’s. Can you please offer any insight on this?
Event links (same event, one path is geared towards members, one is not):
http://www.thewarrengroupevents.com/blog/events/bankworld-event2015/
http://www.thewarrengroupevents.com/blog/events/bankworld-event-2015/
Thank you!
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Lorenzo Orlando Caum
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October 29, 2014 at 4:10 pm
Hi,
Could you let us know where you are trying to download a PDF from?
If this is through the WordPress admin, then this will retrieve different information than the thank you page.
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Lorenzo
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John Bottini
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October 30, 2014 at 7:45 am
This is through the WordPress admin transactions section.
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Lorenzo Orlando Caum
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October 30, 2014 at 9:48 am
Alright, the invoice should be the same then.
Could you double-check that this event has not been trashed or deleted?
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Lorenzo
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