Home Forums Event Espresso Premium PDF Invoice- Intermittent Server Error

PDF Invoice- Intermittent Server Error

Posted: June 10, 2013 at 9:27 pm


June 10, 2013 at 9:27 pm

Some clients are reporting they receive an error when attempting to use the download PDF link:

Something along the lines of:

Server errorThe website encountered an error while retrieving…….

It is not happening every time but it is happening more and more.

I have version on a WordPress version 3.5 install. Client has been reluctant to update to latest versions at this point.

Could you please let me know what could be causing these errors?


June 11, 2013 at 1:50 am

Hi Jon,

Well without an exact copy of the error it is virtually impossible to pin down, even more so if we cannot test it. It could be something related to the plugin or it could be server related and out of our control. Very hard to say right now.

Of course I am going to advise you/your client to update, that version is now 4 major releases out of date and we have done numerous fixes and upgrades in that time.

Also there is an issue due to changes in WordPress 3.5+ that may cause issues for your client (wpdb::prepare bug). This was fixed in a later version than your client has.

If you can provide more details about the error in question I will happily try and help get it resolved, but right now my advice is to update and then monitor, if it still occurs we can work on it from there.

The support post ‘PDF Invoice- Intermittent Server Error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Dean 6 years, 4 months ago ago

Topic Tags

Tagged: , ,


This topic is: resolved
Do NOT follow this link or you will be banned from the site!