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Paypal payment doesn't update registration status

Posted: March 15, 2016 at 5:08 pm

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Oguzhan Altun

March 15, 2016 at 5:08 pm

Hello,
Since I installed SSL for all pages, the paypal transactions do not update the registration status. I have IPN enabled (notification page: https://www.genevaphotoclub.com/transactions/), return to page enabled, no issues with the transaction page (Stripe and Braintree works without problem).

The IPN log in Paypal has the following error message:
Message ID: 7HV184882N6690341
Date/time created: 15.03.2016 22:04 GMT+01:00
Original/Resent: Original
Latest delivery attempt date/time: 15.03.2016 23:29 GMT+01:00
Notification URL: https://www.genevaphotoclub.com/transactions/?e_reg_url_link=1-4a27d1bf627921ee02b2fce569066726&ee_payment_method=paypal_standard
HTTP response code: 403
Delivery status: Retrying
No. of retries: 10
Transaction ID: 89988567BY538680S
IPN type: Transaction made
mc_gross=149.00&protection_eligibility=Ineligible&item_number1=&payer_id=CGPRAPJ6LCM9G&tax=0.00&payment_date=14:03:56 Mar 15, 2016 PDT&payment_status=Completed&charset=UTF-8&mc_shipping=0.00&mc_handling=0.00&first_name=Carlos&mc_fee=5.62&notify_version=3.8&custom=&payer_status=verified&business=contact@genevaphotoclub.com&num_cart_items=1&mc_handling1=0.00&verify_sign=A3CvLndtWm71GoLzl1SDFfTKUNFHAI4wYl4B7WOfFpldvTLoFEAAYcq2&payer_email=carlos.espinoza@bluewin.ch&mc_shipping1=0.00&txn_id=89988567BY538680S&payment_type=instant&last_name=Espinoza&item_name1=Line Item for Photoshop for beginners - Mar 5&receiver_email=contact@genevaphotoclub.com&payment_fee=&quantity1=1&receiver_id=LDENPS23A4FDC&txn_type=cart&mc_gross_1=149.00&mc_currency=CHF&residence_country=CH&transaction_subject=Shopping CartLine Item for Photoshop for beginners - Mar 5&payment_gross=&ipn_track_id=7eba14792563f

Could you help?


Lorenzo Orlando Caum

  • Support Staff

March 16, 2016 at 4:18 am

Hello,

A 403 error is a forbidden / no permission to access error.

Are you using any security plugins on your site?


Lorenzo


Oguzhan Altun

March 16, 2016 at 4:41 am

hi Lorenzo,

No I don’t use any security plugins on my site..


Josh

  • Support Staff

March 16, 2016 at 8:42 am

Hi Oguzhan,

It turns out that the Stripe and Braintree gateways do not use the transactions page.

Can you contact your host to see if they can review the server’s logs to find out why there’s a 403 error when PayPal tries to deliver the Instant Payment Notification to your site?

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