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Paul Green
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May 3, 2014 at 10:23 am
I have enabled IPN in PayPal, and set the return address as http://www.opticianstraining.co.uk/transactions
But I just did a test transaction (live not sandbox) and got a payment status of incomplete.
The money was successfully taken from the PayPal account. So it’s just the payment notification that isn’t working.
What can I try please?
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Lorenzo Orlando Caum
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May 3, 2014 at 10:27 am
Hi Paul,
Please see this page for some troubleshooting recommendations:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
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Lorenzo
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Paul Green
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May 3, 2014 at 12:56 pm
Thank you Lorenzo, I worked through that list before posting here.
I just tried something and weirdly it worked. The page returned a incomplete status, then I refreshed the page and it showed a complete status.
So it’s as if the transaction confirmation from PayPal is slightly delayed.
Any thoughts on that please?
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Lorenzo Orlando Caum
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May 3, 2014 at 6:26 pm
The PayPal servers may be updating the transaction page in the background after you have already arrived back on the Event Espresso thank you page.
It usually updates within a few seconds but we are working on a system to account for longer delays.
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Lorenzo
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