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Kyle Fitzgerald
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May 13, 2014 at 5:07 pm
People were getting to the “thank you” page and being prompted to pay again because it was still marked incomplete due to slow paypal IPN.
So what I did was hide the [event_espresso] code with css to stop the user confusion – EE seems to get angry if the shortcode isn’t in the thank you page – but now I can’t send emails to prompt people to pick up where they left off in the registration.
Is there a way to either:
a) Fix the delay with the Paypal IPN so that paid users aren’t prompted to pay again.
b) Do a workaround fix where Paypal sends paid users to a custom thank you page while maintaining the [espresso_payments] shortcode in a separate page to allow for email prompts for users to pick up where they left off.
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Lorenzo Orlando Caum
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May 13, 2014 at 6:12 pm
Hi there Kyle,
The IPN comes from the PayPal servers so we can’t speed up the response time from our end.
Have you tried out the lighter transaction page template:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#incomplete
Please also see these troubleshooting steps:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
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Lorenzo
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