|
asse2014
|
January 19, 2024 at 12:51 pm
After upgrading from 5.0.11 to 5.0.14, getting this popup error message when using PayPal Commerce payment gateway – “This merchant is not eligible for Advanced Card Fields checkout type.”
|
|
Rio
|
January 21, 2024 at 5:50 pm
Can you send private message and tell us the site URL and event so we can test it.
can you also tell us your site information, such as PHP version, WP version.
We will also try to recreate this issue from our end.
thanks
|
|
asse2014
|
January 22, 2024 at 6:34 am
This reply has been marked as private.
|
|
Garth
|
January 22, 2024 at 11:07 am
What country are you located?
|
|
Garth
|
January 22, 2024 at 11:11 am
I should clarify, what is the country and currency of the PayPal account processing payments? E.g. United States, USD or Canada, CAD?
|
|
asse2014
|
January 22, 2024 at 11:11 am
United States. Using PayPal business account.
|
|
asse2014
|
January 22, 2024 at 11:12 am
United States, USD
|
|
Garth
|
January 22, 2024 at 12:28 pm
HI, we are working with PayPal to understand what is happening for you. PayPal is asking for your:
– merchant IDs
– PayPal email addresses
– and website
Then they will be able to confirm what’s happening.
Can you provide that information in a private reply?
|
|
Garth
|
January 22, 2024 at 1:06 pm
Here’s how to locate your secure merchant ID:
– Go to your Account Settings.
– Click Business information under “Business profile.”
– You’ll find your ID next to “PayPal Merchant ID.”
https://www.paypal.com/us/cshelp/article/how-do-i-find-my-secure-merchant-id-on-my-paypal-account-help538
|
|
asse2014
|
January 22, 2024 at 1:36 pm
This reply has been marked as private.
|
|
Garth
|
January 22, 2024 at 1:58 pm
I’m not presented with that step when I authenticate to PayPal, so I’m not sure what you’re supposed to do there. All you’re trying to do is connect your PayPal account to your website, not necessarily choose an integration type because the integration is already done with Event Espresso
But, after going through the onboarding again, did you get your site connected to PayPal Commerce?
|
|
asse2014
|
January 23, 2024 at 11:36 am
This reply has been marked as private.
|
|
Rio
|
January 23, 2024 at 6:14 pm
Good to hear that everything is working now. If you need anything, feel free to let us know.
thanks
|
