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Spen
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October 28, 2014 at 4:32 pm
Hi,
having a similar issue to the thread below;
– https://eventespresso.com/topic/incomplete-payment/
we have A ssl cert on the site and when it comes back from paypal to a thank you page it says incomplete, but everything has worked properly and when we refresh it is fine, its just how do we get rid of having to refresh?
thanks
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Josh
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October 28, 2014 at 5:23 pm
Hi Spen,
That’s a tricky one because the reason you’re refreshing is because the Thank You page is loading before the Instant Payment Notification from PayPal is received on your site.
Event Espresso 4 has an additional function where it checks, then checks again. Are you on Event Espresso 3? If so, one thing you could try is add the simplified transactions page template to your theme and set the transactions page to use that template. You can download the template from here:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
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Spen
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October 29, 2014 at 3:30 am
hi, yes we are using EE3 unfortunately. we have tried the tnxpage.php template, as suggested, we assigned it to the transactions page that has the [ESPRESSO_TXN_PAGE] shortcode on it, but we still get the same error, any other suggestipns? forced SSL or similar?
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Josh
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October 29, 2014 at 8:02 am
Hi Spen,
Forced SSL will not speed up the Instant Payment Notification, and should only be used if your site has an SSL certificate installed.
Other suggestions include
a) trying a different gateway where the payment response is instant (like Stripe) or
b) you can try hacking the Thank you page to display Pending while it waits for the IPN from PayPal to arrive. An attempt was made and published in this gist: https://gist.github.com/sidharrell/7087307
c) Add a “Please refresh this page to update the payment status” message to the Thank You page content.
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