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Omar Paloma
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February 20, 2024 at 11:16 am
Hey! I can see that some users can verify that paylater with Paypal is active on their accounts but I cannot seem to get it to work.. By that I cannot see any pay later buttons. Same with Stripe.
I have the latest versions of Paypal Commerce and Stripe installed. I have deleted and reinstalled the Paypal plug-in but no luck, however, I am now experiencing a few verification errors where payees couldn’t get PayPal to process.
I fully understand you are not Paypal support. before I contact Paypal I wanted to double check that I’ve installed everything correctly. Aside from installing and activating are there any steps I should have taken?
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Tony
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February 20, 2024 at 2:48 pm
Hi there,
I have the latest versions of Paypal Commerce and Stripe installed. I have deleted and reinstalled the Paypal plug-in but no luck, however, I am now experiencing a few verification errors where payees couldn’t get PayPal to process.
Can you add more details on this, please?
Do you have an EE_transaction with the payments attempted on Paypal showing there? (I’m asking as they will usually have an error/code related to the payment which we can investigate).
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Omar Paloma
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February 20, 2024 at 4:11 pm
This reply has been marked as private.
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Tony
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February 20, 2024 at 4:19 pm
Oh, I know what that is.
Go to Event Espresso -> Maintenance -> System Information.
Search for ‘precision’, yours is 14 (which is fine)
But, ‘serialize precision’ is set to 100 and that changes how float are represented within json_encode() which is used to send the values over to PayPal.
In your hosts control panel, check if you have the option to set a value for ‘serialize precision’ in your PHP options, if you do, set it to be -1 and that should fix the issue.
This was reported previously here: https://eventespresso.com/topic/paypal-commerce-errors/
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Omar Paloma
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February 21, 2024 at 4:25 pm
Thanks, so much. That part is now working but there is still no “pay later” button. Is there anything else I need to do?
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Tony
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February 22, 2024 at 2:55 pm
You’re currently not connected to PayPal?
Go to Event Espresso -> Payment Methods -> PayPal Commerce.
Hit Connect With PayPal and connect your account.
The PayPal PayLater options we don’t control, its all determined on PayPals side. UK supports it and I can test a registration my end to see if it displays for me one your connected again.
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Omar Paloma
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February 22, 2024 at 5:33 pm
Sorry about that. I had trouble reconnecting to Paypal after activating sandbox mode. It’s connected again now.
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Rio
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February 22, 2024 at 7:39 pm
Awesome. Is everything ok with all your payment method now? let us know if you still experience any problem.
thanks
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Tony
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February 22, 2024 at 10:29 pm
I see the PayPal pay later options if select PayPal on checkout within your site and then use my PayPal account.
Do you not?
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Omar Paloma
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February 22, 2024 at 11:07 pm
I do not. But as long as you do, that’s good. I will go to PayPal and try to figure out why the link doesn’t appear for me. Thanks for your help!
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Rio
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February 23, 2024 at 12:01 am
Awesome. if you need anything feel free to reach us again.
thanks
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