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jfeil
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January 16, 2014 at 5:15 pm
Hi,
We’ve just launched a new event and had a couple of people register yesterday and noticed no payments were coming through. Did a test and found that after clicking the confirm registration button, an 500 Internal Server error came up
The server encountered an internal error or misconfiguration and was unable to complete your request……
We were on version 3.1.21 and wordpress 3.7
Checked the wiki on setting up paypal and confirmed all settings were OK in paypal. Have a paypal premium account.
I backed everything up, upgraded wordpress to 3.8, paid and upgraded to the latest version of event espresso 3.1.36.2.P, deleted the old versions, reinstalled the new versions.
Everything is working as it should except the 500 error is still there and I can’t get payments flowing through.
Have been using event espresso since early 2011 and been processing payments with no problem until now…
Any suggestions?
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Dean
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January 17, 2014 at 1:29 am
Hi,
500 errors are normally server related, and can cover a wide variety of different issues.
The first thing I would check is that you have enough memory: check the wp-config file and speak to your host about the error to see if they know what is causing it. They may also be able to up your memory allocation.
Here is a WP.org guide on increasing memory via the wp-config, but note that you can increase this as high as you want but if the host has hard capped it, it wont go past that cap. http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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