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Isha IT
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December 16, 2015 at 12:17 pm
After the payment, the user complains they get successfully paid webpage but when we login into the database, the payment_status column as “Incomplete”. This happens only in a few cases not for everyone. Most of the cases go through fine. Only for 3 or 4 cases in a week we through this issue. Please help. We are using Event Espresso 3.1.36.P and WordPress 4.4
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Lorenzo Orlando Caum
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December 16, 2015 at 3:39 pm
Hi Isha,
Could you update to a current version of Event Espresso 3?
https://eventespresso.com/wiki/change-log/
Also, what payment options are you accepting on your site?
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Lorenzo
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Isha IT
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December 17, 2015 at 3:47 pm
We are using Paypal Pro.
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Josh
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December 17, 2015 at 3:56 pm
This sounds like an issue that’s caused by caching.
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Isha IT
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December 17, 2015 at 4:31 pm
caching on the server side?
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Lorenzo Orlando Caum
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December 17, 2015 at 6:23 pm
Hello, who is your hosting provider?
Some hosts have built-in caching or there may be caching via a caching plugin like W3 Total Cache, WP Super Cache, etc.
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Lorenzo
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