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Payments Suddenly Refunding

Posted: February 28, 2018 at 1:09 pm

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hsdorg

February 28, 2018 at 1:09 pm

Hey Guys!

Not sure why all of a sudden, recent transactions are processing and then refunding automatically. Everything is updated and still using PayPal.

Tammy


Josh

  • Support Staff

    •

February 28, 2018 at 1:39 pm

Hi Tammy,

You’ll need to contact PayPal support and ask them to look into the automatic refunds. Event Espresso actually doesn’t have a way to initiate a refund via PayPal.


hsdorg

February 28, 2018 at 1:49 pm

I found the issue. It was a setting when we created the event. Thank you!
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Status: closed

Updated by hsdorg 6 years, 9 months ago ago

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