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jokadesign
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March 8, 2017 at 12:38 pm
This from my client…
I just copied you in on another email where the client paid but it didn’t show on Espresso.
We also had another payment on there where the booking said “pending” when the payment was “complete”.
All a bit embarrassing.
The system is still full of flaws.
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Josh
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March 8, 2017 at 12:41 pm
Hi there,
We can help you get this sorted out. Can you let us know which payment method you’re using? Also, can you find out which version of Event Espresso 4 you have installed, and whether your website is on a shared hosting plan?
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jokadesign
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March 8, 2017 at 1:25 pm
Hi Josh. 4.9.31.i’m on a VPS.
Thanks
Joe
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Josh
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March 8, 2017 at 1:30 pm
Can you let us know which payment method you’re using? If more than one payment method, can you find the payment method used in the transaction in question?
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jokadesign
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March 8, 2017 at 2:28 pm
PayPal only.
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Josh
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March 8, 2017 at 2:54 pm
Is it PayPal Express or PayPal Standard? If it’s PayPal Standard, you should switch over to PayPal Express because PayPal Standard is deprecated and no longer going to be supported. You can use your same PayPal account with PayPal Express. We have a guide that shows how to get your PayPal Express credentials from your PayPal account:
https://eventespresso.com/wiki/paypal-express-payment-gateway/#setup
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jokadesign
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March 8, 2017 at 3:02 pm
Ok, is this the cause of the problems we’ve been having?
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Josh
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March 8, 2017 at 3:11 pm
If you’re still using PayPal Standard, that’s more than likely the cause.
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