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B Cleave
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June 18, 2014 at 2:54 am
When customers pay via WorldPay, their payment status in Event Espresso remains ‘Incomplete’.
Both the CMS admin & customer receives the WorldPay payment confirmation email, but neither receive the payment email from the Event Espresso system.
I’ve noticed that the payment status for the order remains ‘Incomplete’ despite payment being received via Worldpay, so I assume this is the reason why the confirmation email is not being sent.
If you can help resolve the issue it would be greatly appreciated.
Many thanks
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Josh
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June 18, 2014 at 11:11 am
Hi B,
Can you check your WorldPay account and make sure that the Payment response is enabled? There’s a step by step guide on how to enable the Payment response in our documentation here:
https://eventespresso.com/wiki/payment-settings/#worldpay
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