Support

August 3, 2015 at 9:14 am

We’ve been using EE3 for about 2 years, this issue started happening within the last few months. We have around 5000 registrations in our system if that matters at all.

When someone registers for an event, the default Payment Status is “Incomplete”. If payment is processed through paypal it changes to “Completed”. If an Invoice #/PO #/Check # is entered the status changes to “Pending”.

For the last few months, the system is not making the change from incomplete to pending for invoice payments. Everything looks like it processes on the registration confirmation page. (The number entered is shown in the “Payment Type” field, the “Payment Status” is changed to Pending, and the icon on the “Amount Paid/Owed” field changes from red circle to yellow triangle.) The problem is that the number entered does not get saved or processed in the system. If you refresh the confirmation page after submitting the # the status reverts to “Incomplete” and there is no record that the # was ever entered.

This is causing huge problems for us knowing whether registrations are legitimate or just someone seeing what is needed to register (which happens frequently).

Thanks in advance for help getting this sorted out!