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Payment settings error 503

Posted: May 4, 2015 at 4:39 am

Viewing 8 reply threads


Guido Zoboli

May 4, 2015 at 4:39 am

Hi,

I am trying to change the payment settings but the page is not loading and it appears Error 503 Service Unavailable. All the other pages are working fine.

I am using WordPress 4.2 and EE4 (last update).

Thanks,
Guido


Garth

  • Support Staff

May 4, 2015 at 2:22 pm

Hi Guido,

How are you today?

That’s perplexing. Do you have any unusual characters in any of the form fields?


Josh

  • Support Staff

May 4, 2015 at 2:40 pm

Hi Guido,

This sounds like it might a server mis-configuration for SSL. Can you try adding this to your theme’s functions.php file or into a custom snippets plugin?

add_filter( 'FHEE__EEM_Payment_Method__verify_button_urls__button_urls_to_try', 'ee_dont_consider_ssl_button_urls' );
function ee_dont_consider_ssl_button_urls( $button_urls_to_try ) {
unset( $button_urls_to_try[ 'current_ssl' ] );
unset( $button_urls_to_try[ 'default_ssl' ] );
return $button_urls_to_try;
}


Guido Zoboli

May 5, 2015 at 4:27 am

Hi Josh and Garth,

I tried to add Josh’s code but it didn’work.
My website is http://www.banquetsociety.com
I can send you my access to the backend if it can be helpful.

Thanks,
Guido


Tony

  • Support Staff

May 5, 2015 at 5:26 am

Hi Guido,

Can you check if cURL has been disabled on your server please?

You can usually do this by going to Event Espresso -> Maintenance -> System Information.

Search that page for ‘curl’, or look under ‘remote posting’, if you see something like this – http://take.ms/QfJfa

Or the string:

Your server has fsockopen enabled, cURL is disabled.

Anywhere within that page then cURL has been disabled.

If so this will need to be enabled on the server in order for EE to work, you may need to issue a ticket with your hosting company to have them enable it.


Guido Zoboli

May 5, 2015 at 6:38 am

Hi Tony,

Curl is enabled.

Your server has fsockopen and cURL enabled.

Do you need my access to find what could be the reason?


Tony

  • Support Staff

May 5, 2015 at 9:59 am

Can you enable WP_DEBUG and see if any errors are being thrown?

You may also need to the error.log file on the server.

If no errors are thrown can you send log in details using this form please:

https://eventespresso.com/send-login-details/


Guido Zoboli

May 5, 2015 at 4:24 pm

I discover the issue. It was a conflict with WPML plugin.
I deactivate WPML and now it is working properly.


Lorenzo Orlando Caum

  • Support Staff

May 5, 2015 at 8:09 pm

Hi Guido, we do not currently integrate with WPML.

However, I would try temporarily deactivating the WPML plugin, then setup your payment methods via Event Espresso and save changes.

Then reactivate WPML and try a registration via Event Espresso to confirm that the payments process as expected.


Lorenzo

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