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Evan Peck
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May 26, 2014 at 2:59 pm
Only the payment setting page won’t load for some reason. It used to work and now will not load. We have reinstalled EE and it will not load still.
We’re very confused why this one page will not load. Thank you!
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Lorenzo Orlando Caum
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May 26, 2014 at 4:28 pm
Hi Evan,
Does the page appear blank on load or does it seem like its loading but nothing appears after some time?
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Lorenzo
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Evan Peck
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May 26, 2014 at 7:15 pm
It times out. It doesn’t load anything, it just spins for a while.
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Lorenzo Orlando Caum
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May 26, 2014 at 8:26 pm
Hello,
What version of Event Espresso are you running?
Do you see the same issue if you temporarily deactivate all plugins and reactivate only Event Espresso?
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Lorenzo
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Evan Peck
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May 30, 2014 at 7:08 am
I’m using EE3 and have tried deactivating plugins.
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Lorenzo Orlando Caum
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May 30, 2014 at 7:13 am
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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Evan Peck
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May 30, 2014 at 5:18 pm
I sent you my login info via the form.
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Lorenzo Orlando Caum
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May 30, 2014 at 5:32 pm
Hi Evan,
I wanted to let you know that I’ve received your temporary login. You’ll receive a message to your email account shortly.
Please reply directly to that email so we can continue to work towards a solution.
Thank you.
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Lorenzo
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