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Brian Post
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January 17, 2018 at 9:38 am
I am not receiving any payment emails from event espresso and the registration emails are also not being received. Event Espresso Version: 4.9.55.p WordPress Version: 4.9.2
I am getting emails from the site just not from event espresso.
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Tony
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January 17, 2018 at 10:01 am
Hi there,
If you go to Event Espresso -> Messages -> Message activity
Can you the emails listed there? Is so what colour status bar do they have on left?
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Brian Post
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January 17, 2018 at 10:13 am
Grey. When I choose generate and send it still does not send.
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Josh
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January 19, 2018 at 7:20 am
Hi Brian,
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
Along with the above, setting up a third party service to deliver email will help resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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