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Summit Drive Church
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September 3, 2024 at 6:19 pm
Hello,
We’ve noticed that when we create events where payment is required, after the payment has been processed, and a note that says congratulations we have received your payment. Click here to view/download your receipt. when you click that, a blank page shows up, no info or payment receipt details. How do we get this to start working as we have an event that is going live tomorrow morning. so people can be able to view their receipts after making payment?
https://www.summitdrive.com/events/awana2024/
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Tony
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September 4, 2024 at 2:05 am
Hi there,
If you go to Event Espresso -> Messages -> Default Message Templates.
Find the Receipt message type listed there, and click on ‘Purchaser’.
Does it looks something like this:
https://monosnap.com/file/Nl28wGpZ8qHZJeKUxViYAlwc2yAlQA
Or is the Main Content section empty?
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Summit Drive Church
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September 4, 2024 at 10:27 am
This reply has been marked as private.
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Tony
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September 4, 2024 at 11:02 am
On the same page above, hit the ‘Reset Templates’ button on the right under ‘Extra Actions’.
You can see it in my screenshot:
https://monosnap.com/file/Nl28wGpZ8qHZJeKUxViYAlwc2yAlQA
That will regenerate the Receipt template for you.
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