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wendeth rauf
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April 29, 2014 at 8:04 am
wp 3.8.3
Event Espresso – 3.1.36.5.P
I’ve had this problem in the past, but because we can hardly use the plugin we never had the opportunity to try to resolve it properly. The person pays for a ticket with a cc, but on our end it shows incomplete and hasn’t removed their seats from the number available. I don’t think it’s always done this exactly this way….seems like it wouldn’t change the status but would at least add those people to the event numbers. I’ve kept the payment status setting as the default incomplete.
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Lorenzo Orlando Caum
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April 29, 2014 at 9:15 am
Hi Wendeth,
According to what you have shared, the payment status should be updating automatically.
What other payment methods are in use?
Also, is this happening with a specific event or all events?
—
Lorenzo
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wendeth rauf
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April 29, 2014 at 9:33 am
Yes, I thought it was supposed to change itself. I’ve spent quite awhile going in and doing them all manually this morning. We offer “checks/cash” for in house sales, but we have only had 1 and I did it all at the same time. This is happening with all events.
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Josh
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April 29, 2014 at 2:08 pm
Hi Wendeth,
If you’re using PayPal, you’ll also need to be sure that the PayPal account has the Instant Payment Notifications option enabled. We have a step by step guide on how to set up PayPal here:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#paypal
If you’re using a different payment method (like Moneris or Authorize.net) please let us know and we can help.
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wendeth rauf
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April 29, 2014 at 2:44 pm
no, not paypal, it’s authorize.net
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Josh
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April 29, 2014 at 3:50 pm
Do you know if it’s Authorize.net AIM or SIM?
AIM will have the credit card form on your website, SIM will take you over to Authorize.net to fill out the credit card form when you pay for an event.
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wendeth rauf
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April 29, 2014 at 4:54 pm
Sim
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Josh
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April 29, 2014 at 9:01 pm
Hi there,
With Authnet SIM, you can verify that the correct payment response URL is set up in the Authorize.net account. You’ll find this setting by logging into your Authorize.net account, then goto Account > Response/Receipt URLs > Add URL and please make sure that the Event Espresso Thank You page URL is included in that list.
You can find the Event Espresso Thank you page URL by going to Event Espresso > System Settings.
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wendeth rauf
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April 30, 2014 at 7:17 am
I’ll check that out, any idea why it just started doing this, though? I’d like to be able to think it won’t randomly happen again.
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Josh
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April 30, 2014 at 7:21 am
If the URL to your thank you page was changed even by a little bit it could throw this off, also the settings may have been reset.
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wendeth rauf
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May 2, 2014 at 1:40 pm
Okay, I went in and checked everything. In fact I just went ahead and entered everything and now it’s not even taking credit cards!
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wendeth rauf
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May 2, 2014 at 2:32 pm
HELP! I’m being told the lack of taking credit cards is not because of the adding of URLs on Authorize.net. I’m being told it’s a shopping cart issue. Seriously??? Will this plug in EVER work for us correctly?
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Josh
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May 2, 2014 at 3:40 pm
Hi Wendeth,
I checked and this is the error that’s being thrown from trying to go to pay at Authorize.net:
(14) The referrer, relay response or receipt link URL is invalid.
This means that the response that you entered is invalid. To correct this, please check the page settings in Event Espresso > System Status under the list of Registrations pages find the URL listed as the Payment/Thank You page. This the the page that you enter as the response page. It also must have the [ESPRESSO_THANK_YOU] shortcode on it.
Along with that, please make sure that the force SSL box is unchecked in the Event Espresso payment settings page.
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wendeth rauf
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May 2, 2014 at 4:53 pm
How on earth do these settings just magically change??? I’ve gone from one problem to either a different problem or an additional problem and all apparently in my settings, which were never touched. I’m trying that now. Ugh…this is just ridiculous.
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wendeth rauf
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May 2, 2014 at 4:56 pm
I’ve got screen shots of our current pages/settings, which have never been touched and worked in the past. Perhaps someone could look at these and tell me JUST what is wrong?
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wendeth rauf
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May 2, 2014 at 5:02 pm
I got it working. I went in and unchecked the “force http….” button. How on earth it was checked I’ll never know. Your plugin is weird. Now, to solve the issue of our payments actually showing as paid (the original problem)
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wendeth rauf
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May 3, 2014 at 10:38 am
Payment status changing BUT, now i’m getting a wordpress dump and the customer’s tickets. What is going on with this???
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Josh
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May 5, 2014 at 1:53 pm
Hi Wendeth,
This means that the emails and payment notifications are working now. Event Espresso sends a Authorize.net Notification Transaction variable dump to the contact email address set in Event Espresso > General Settings when an Authorize.net SIM payment is successful, an similarly, a registration notification when a registration is successful.
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wendeth rauf
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May 5, 2014 at 10:26 pm
fair enough, except before all I got was a notification, not the actual registration. Also, my customers aren’t getting the receipt/ticket/registration and they were before. This is the first I’m ever seeing of the dump. How do I make sure my customers are getting their registration/ticket? I haven’t changed how I create the events.
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Josh
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May 6, 2014 at 8:47 am
It depends on whether you want them to receive a registration notification before or after they make the payment. You can set this preference in Event Espresso > General Settings under Email Settings.
You can check to see if the emails are being sent out by installing an email log plugin. We recommend using this one:
http://wordpress.org/plugins/email-log/
If it’s sending out the registration confirmations but they’re not receiving them, this may mean that their Internet Service Provider is blocking your emails from being received (possibly from an aggressive spam filter). The emails may end up in the spam folder for some of the recipients.
One option we recommend that will help you avoid mail getting caught up in spam is to use a transactional email service like Mandrill.
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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