|
Jennifer Schick
|
February 24, 2014 at 11:47 am
Hello,
I only could find support for full refunds, so apologies if this has been covered.
—-
I am using WP 3.8.1 ; EE 3.1.36.4.P; Add-ons:
Contact Form 7 AutoResponder Addon Plugin by WPSolutions-HQ version 1.6,
Contact Form 7 by Takayuki Miyoshi version 3.7,
Event Espresso – Attendee Mover Tool by Event Espresso version 1.1.b,
Event Espresso – Calendar by Event Espresso version 2.2.2.p,
Event Espresso – MailChimp Integration by version 1.2,
Event Espresso – Multi Event Registration by Seth Shoultes version 1.0.5.p,
Event Espresso – Recurring Events by Event Espresso version 1.1.8.p,
Event Espresso – Ticketing by Event Espresso version 2.1.p,
Event Espresso by Event Espresso version 3.1.36.4.P,
Fusion Core by ThemeFusion version 1.2,
Kebo – Twitter Feed by Kebo version 1.4.4,
MailChimp for WordPress Lite by Danny van Kooten version 1.5.4,
Really Simple CAPTCHA by Takayuki Miyoshi version 1.7,
Revolution Slider by ThemePunch version 4.1.3
—-
I am trying to refund a partial amount for two different scenarios to update my records in EE (I have processed these partial refunds with my Quickbooks Merchant Account already):
1) A customer purchased multiple tickets, and forgot to use their coupon code. We have refunded the difference, but I wanted to change the amount in EE to reflect the true paid amount. I attempted to Edit Payment with -30.00 in the New Payment Amount section, but then the Invoice reflected $30 still to be paid. I then tried to adjust a ticket price, and it has completely changed the amounts owed now.
2) I have someone who wants to change their ticket from one that was more expensive to one that is less expensive, as well as changing the event they are attending. I have not refunded anything in our Quickbooks Merchant account yet. I have not tried any solution in this scenario, as I was having difficulty with the first one. This attendee is looking to change multiple tickets as well.
Thanks!
|
|
Josh
|
February 25, 2014 at 8:18 am
Hi Jennifer,
Can you let us know what the original price of the tickets were, how many were purchased, and whether you want the 30.00 discount applied to the entire order or applied to each ticket? Depending on what you’re looking to do the solution will involve editing the Attendee Ticket Fees field on the Edit Attendee Data page.
For the second part of the question, you could try the Attendee Mover tool that you have installed. Here’s a link to its documentation:
https://eventespresso.com/wiki/attendee-re-assignment-addon/
|
|
Jennifer Schick
|
February 25, 2014 at 8:23 am
Each Ticket for 4 different events/ dates was $75. For this in particular, we are offering a 10% discount total, so that equals $30 for the order. Or we could discount 10%/ $7.50 off each ticket (might be useful to know how to do this either way – total or per ticket).
And thanks, I will try that Attendee Mover now.
|
|
Jennifer Schick
|
February 25, 2014 at 8:47 am
I’m sorry, apparently my customer wants to switch a ticket under the same event, not their ticket for another event/ date. In reference to to my second question (#2). How woud I go about this as well?
|
|
Josh
|
February 25, 2014 at 8:56 am
Hi Jennifer,
I checked on this and I’m afraid that because the tickets were spread over 4 different the system is not going to allow a partial refund to be logged. It simply was not built to handle this scenario.
The one workaround I can think of right now is to re-register them for these events, apply the promo code, and mark the transaction as paid. Then you can delete the prior records starting with the non-primary attendee records, then finally the primary attendee record.
|
|
Jennifer Schick
|
February 25, 2014 at 8:59 am
Ok, thanks. And Changes to this does not affect my merchant account correct? Also, does that mean I will have to do the same for scenario #2 as well? Changing a ticket within an event, not changing an event?
|
|
Josh
|
February 26, 2014 at 6:34 am
Hi Jennifer,
You don’t the ticket within an event, you add the promo code to the checkout when you re-register them. With #2 if it was a single event registration you’ll change ticket price in their registration record.
When you do either of the above it shouldn’t send any information to Quickbooks because it’s not altering the actual payments made. It’s only changing the registration records on the Event Espresso side of things.
|
|
Jennifer Schick
|
February 26, 2014 at 12:53 pm
Can you further explain what you by this?
“With #2 if it was a single event registration you’ll change ticket price in their registration record.”
|
|
Jennifer Schick
|
February 26, 2014 at 12:56 pm
#2 is also for multiple events, not single.
|
|
Josh
|
February 26, 2014 at 1:52 pm
Hi Jennifer,
The easiest solution for this case may be to refund them the difference, cancel their original registrations, then re-register them for the events and ticket choices that they want to attend.
|
|
Jennifer Schick
|
February 26, 2014 at 1:53 pm
ok thank you.
|
|
Josh
|
February 26, 2014 at 2:28 pm
You’re welcome.
|
