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GravityStack
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September 18, 2018 at 12:09 pm
In Sept 2018 I had an event with 250 tickets available (Event Espresso 4.9.67p) and it soldout in 13 minutes. The problem is, it sold 269 tickets, not 250. During the sale, the ticket counter had 60 tickets remaining, and said “sold out” at the same time, then allowed the “que” to finish, selling 19 tickets too many, which my venue can’t accomodate. How do I ensure it doesn’t oversell next time?
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Josh
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September 18, 2018 at 12:21 pm
Hi,
When you set up the event was there more than one datetime, or only one? Is the datetime Reg limit set to 250? Also, if you go to edit the event, under Datetimes, what does the number sold for the datetime say?
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GravityStack
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September 19, 2018 at 1:32 pm
In the event under datetime for “event datetime” it says 250, and below that under “available tickets” it says 204 sold which makes no sense.
When I look at approved registrations for the 1 event, it has 269 completed with paypal.
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Josh
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September 19, 2018 at 1:38 pm
It sounds like you might have more than one ticket option set up for that event. The quickest way to get to the bottom of this would be if you can send temporary access via the secure form on this page:
https://eventespresso.com/send-login-details/
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Josh
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September 19, 2018 at 7:40 pm
OK one thing that will help is if you deactivate the Multi Event Registration add-on it will reduce the amount of overhead with moving registrations through the process. Along with that, Multi Event Registration has some known issues that allow for adding more tickets to the cart than what’s actually available. There were actually over 250 registrations happening from 8:00 to 8:13 am that day, some of those may have used the cart to add on a few more tickets than what were available.
Unless there are multiple events available for registration, there’s no reason to have the Multi Event Registration add-on activated.
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Josh
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September 20, 2018 at 9:21 am
The other change I can advise is to deactivate the PayPal Standard gateway (it’s been deprecated and should be avoided). Then, if you wish, you can activate either PayPal Express or the PayPal Express with Smart Buttons as a replacement. You can use your PayPal account with either of the PayPal Express gateways. Here are links to their respective documentation:
https://eventespresso.com/wiki/paypal-express-payment-gateway/
https://eventespresso.com/wiki/paypal-express-checkout-smart-payment-buttons-payment-gateway/
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GravityStack
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September 20, 2018 at 1:02 pm
I’ve done these 2 things…so not it won’t oversell and will do the 250 exactly?
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Josh
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September 20, 2018 at 2:15 pm
Those items will help. I’m afraid that selling 250 tickets within 15 minutes is a bit into unchartered territory. With that many registrations happening all at once there are some opportunities for race conditions.
So if you anticipate the next event will also sell tickets at a similar pace, it will not hurt to set the Datetime Reg limit to 240 or even 230. Then you could check 30 minutes later and if there are any tickets left, set the limit up to 250.
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