Support

October 23, 2015 at 10:17 am

Hi Susan,

For the childs names are you using custom questions or have you setup the additional registrations to use the personal info questions?

Can you link me to one of your events I can run a test registration on please.

October 23, 2015 at 11:36 am

Hi Susan,

This is what we were looking for:

http://cl.ly/image/270D0e2Y053U

If that is used that each registrant/attendee will appear in the registrations overview screen.

When multiple registrants are done at once, then there will be a count like this appearing next to each:

1/3
2/3
3/3

Could you spot check a couple of the recent registrations to see if the parent/guardian name was used?

—
Lorenzo

October 26, 2015 at 11:41 am

Hi Susan,

If the registrations are being recorded in the registrations overview screen, then it will appear in the registration details email. Here is an example:

http://cl.ly/image/3f3Z3n1h061j

Does your registration approved message type look like this in the messages overview screen?

http://cl.ly/image/1m1P0J3U1h47

—
Lorenzo

October 27, 2015 at 8:34 am

Hi,

Does your registration approved message type look like this in the messages overview screen?

http://cl.ly/image/1m1P0J3U1h47

If it is different, then you may be using the primary registrant recipient which shows information for just that registrant.

—
Lorenzo

October 29, 2015 at 1:15 pm

Hi Susan,

Are any custom message templates in use on the site?

https://eventespresso.com/wiki/how-to-create-a-custom-message-template/

If not, then what do you see in EVENT_LIST area under the registration approved message type?

The following screenshot is from the default content:

http://cl.ly/image/471w2O0d2q0Q

—
Lorenzo

November 4, 2015 at 10:38 am

Sure, please complete a test registration for an event on your end. Then follow up with us here:

https://eventespresso.com/send-login-details/

—
Lorenzo

November 4, 2015 at 1:56 pm

Hi, I see what is happening here.

The recipient message type only includes information for the first registrant. Since you are collecting information separately for the children but using the parent’s email address, then you’ll want to enable the primary registrant message type for the registration approved message type.

Go to Event Espresso –> Messages –> Registration Approved –> Primary Registrant. Then add the following shortcode to the TO field and save changes:

[PRIMARY_REGISTRANT_EMAIL]

The message type for the primary registrant uses the attendee_list shortcode which will list out names for each attendee (i.e. the student names).

—
Lorenzo