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kim farmer
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May 30, 2018 at 11:34 am
hello we are receiving emails of event registrations up to a week after the registration actually happened. Where is the setting for this?
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Josh
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May 30, 2018 at 12:09 pm
Hi Kim,
How are you today?
I’m afraid there isn’t a “delay the emails for up to a week” setting. The delay is likely happening at the mail server’s end. For example if your website is hosted on a shared server and all the other sites hosted on that server all share one mail server then it may not be able to catch up with the volume of email getting processed and sent.
If you go to test an email from one of the email Message template editors, do you receive the test without a delay?
In any case, you could set up a third party service to deliver the email instead of relying on the built-in mail server. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.
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kim farmer
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May 30, 2018 at 12:35 pm
How do I send a test message? When we send messages to registrants, they get it timely.
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Tony
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May 30, 2018 at 2:15 pm
How do I send a test message?
Go to Event Espresso -> Messages -> Default message templates -> {Message type} for example ‘Registration Approved’ -> Event Admin.
In the side bar you’ll see a section to send a test.
When we send messages to registrants, they get it timely.
Is that EE messages? If so they are both triggered and sent at exactly the same time in exactly the same way (other than the content obviously) so the issue is likely upstream with the mail server and if that’s the case following Josh’s advice should help.
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kim farmer
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June 13, 2018 at 10:05 am
hello we sent an email to our registrants and they got it a week later. Consequently, many of them were confused as to when class was starting and many of them showed up to a class that we canceled. Your answer suggests that we don’t rely on the option to send messages using EE is that right? It takes a lot of time for us to login, click on each registrant, copy their email address and then paste it into an email on another interface. However I don’t know if that is what you are suggesting? If it makes more sense for a phone call feel free to call 720-436-3899 thanks.
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Josh
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June 13, 2018 at 10:17 am
Hi Kim,
The important thing to know is Event Espresso doesn’t actually send the emails, it only generates them then hands the email off to the WordPress wpmail() function and it gets sent from there. Usually the email is actually mailed by the web server’s mail server and if your site is on a shared host there could be a backlog if there’s a high volume of email being processed.
The best way to ensure timely email delivery is use a transactional email service. This way you’ll bypass the potential backlog that causes a one week delay.
Here’s a link to our guide to transactional email services:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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