Support

February 4, 2019 at 9:14 am

Hi there,

The license key has no effect at all on Event Espresso functionality, it is only used for updates and support.

Did you migrate the site to another host/package and thats why you needed a reset?

February 4, 2019 at 9:32 am

Have you checked with your mail server host to make sure your emails are not being rejected?

Have you updated the email address in Event Espresso -> General Settings -> ‘Primary contact email’ to use your new URL?

February 5, 2019 at 8:30 am

Yes, and its not just admin emails.

Yes to what? I’m not sure when I said it was admin emails?

If the domain you are sending your emails from is different from the domain your using in your form field, your mail host may reject it, it depends on how it’s been set up.

If you set the key reset aside for a minute (as mentioned it has no effect on EE’s functionality), the change to the site has been a domain name change, right?

So since then, your emails aren’t sending, meaning there’s something about that domain change that is preventing the emails.

So, have you checked with your mail server host to make sure your emails are not being rejected?

Are you using your host’s mail server or another service? (if unsure your likely just using your hosts mail server)

February 5, 2019 at 9:40 am

Hi there,

I noticed this thread was marked resolved and just wanted to confirm that was intentional?

If so, may I ask what the issue was?

If not, we can troubleshoot this further to see if we can catch the error being thrown when an email is sent.

February 6, 2019 at 3:42 am

That can happen if there is a validation error on the page, usually, its caused by the Logo URL failing, is there a message stating a URL is invalid displayed at the top of the page after you hit save?