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Cactus Valley Hockey
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June 28, 2016 at 5:58 pm
Hi I am not getting any of my email notifications to send out to customers nor am I receiving the admin emails. I have just run the “check email plugin” to verify that emails can be sent from our wordpress installation. I keep checking each different message and send test emails to a number of different emails, but none of them ever receive them. Can you please provide some guidance?
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Tony
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June 29, 2016 at 4:58 am
Hi there,
Are you testing paid or free tickets?
Do you have a test event we can run some registrations on?
Generally with email issues we find it is usually caused by your host mail server (EE doesn’t send emails itself, it passes them to wp_mail() which then passes them to your host) so we recommend using a transnational email service.
We have an example of some with free tiers here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Cactus Valley Hockey
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June 29, 2016 at 9:57 am
Thanks for your response. We use paid tickets. Here is a link to a test event I created.
http://cvhockey.com/test/
I signed up for it and no emails received.
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Lorenzo Orlando Caum
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June 29, 2016 at 12:45 pm
Hello,
I see that you mentioned that no emails are going out even after using a transactional email service. Which service did you pick for your project?
Also, do regular WordPress notifications work? For example, if you try to reset your password through the login, then do you receive an email notification?
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Lorenzo
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Cactus Valley Hockey
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June 30, 2016 at 12:38 pm
Adding a transactional email service seems to have solved the issue, thank you.
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