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Not getting emails

Posted: February 18, 2016 at 5:45 am

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Dov Goldstein

February 18, 2016 at 5:45 am

On startbeat.com I stopped getting confirmation emails when someone registers. Please advise


Tony

  • Support Staff

February 18, 2016 at 7:14 am

I registered onto one of your events and received the Registration Pending Payment email, however it did go straight to my Spam folder, can you check if yours are going to spam to please?

If so then generally when this happens it usually means your host’s mailserver has been marked for spam so all emails sent from that server are being marked as spam.

We recommend using a transaction email service such as Mandill or PostMark to send your emails through their servers.

You can read more about those types of services (and how to set them up) here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

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