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No Email for Event Author and First registered person

Posted: October 2, 2017 at 8:33 am

Viewing 2 reply threads


slidebird

October 2, 2017 at 8:33 am

Hi there

i’m using EE 4 and if someone registered themself for an event there are no mails going out… not to the admin or the user. first i thought its a problem with the wp_mail() Function but some test have shown the mails are working… im using Easy WP Mail with our own SMTP server… and test mails are going out… (see protocoll on the end)

Under messages in EE i can see that the mails were sent to the admin and the user but only in the backend… the actual mails never arrive. do you have any idea?

CLIENT -> SERVER: EHLO http://www.opernfreunde.at
CLIENT -> SERVER: AUTH LOGIN
CLIENT -> SERVER: dmVyZWlu
CLIENT -> SERVER: TTFEZ1hZRUVIRA==
CLIENT -> SERVER: MAIL FROM:<verein@opernfreunde.at>
CLIENT -> SERVER: RCPT TO:<daniel.knoflicek@gmx.at>
CLIENT -> SERVER: DATA
CLIENT -> SERVER: Date: Mon, 2 Oct 2017 14:22:56 +0000
CLIENT -> SERVER: To: daniel.knoflicek@gmx.at
CLIENT -> SERVER: From: OPERNFREUNDE <verein@opernfreunde.at>
CLIENT -> SERVER: Subject: test smtp with
CLIENT -> SERVER: Message-ID: <454dfefdb0374da5b4f594d1eebf4daa@www.opernfreunde.at>
CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
CLIENT -> SERVER: MIME-Version: 1.0
CLIENT -> SERVER: Content-Type: multipart/alternative;
CLIENT -> SERVER: boundary=”b1_454dfefdb0374da5b4f594d1eebf4daa”
CLIENT -> SERVER: Content-Transfer-Encoding: 8bit
CLIENT -> SERVER:
CLIENT -> SERVER: This is a multi-part message in MIME format.
CLIENT -> SERVER:
CLIENT -> SERVER: –b1_454dfefdb0374da5b4f594d1eebf4daa
CLIENT -> SERVER: Content-Type: text/plain; charset=us-ascii
CLIENT -> SERVER:
CLIENT -> SERVER: dsfdsfadfsdf
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER: –b1_454dfefdb0374da5b4f594d1eebf4daa
CLIENT -> SERVER: Content-Type: text/html; charset=us-ascii
CLIENT -> SERVER:
CLIENT -> SERVER: dsfdsfadfsdf
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER: –b1_454dfefdb0374da5b4f594d1eebf4daa–
CLIENT -> SERVER:
CLIENT -> SERVER: .
CLIENT -> SERVER: QUIT


Josh

  • Support Staff

October 2, 2017 at 10:13 am

It may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If changing the setting does not make a difference you can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


slidebird

October 3, 2017 at 12:17 am

ok the change to “sent on the same request” did the trick…

thanks

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