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Meng
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February 28, 2013 at 10:44 pm
Hi! I have already registered myself before purchasing my Event Espresso Personal License. Transaction ID #xxxxxxxx. I went to the url, signed in, but could not find the download link for the product I’ve just bought. Why is that?
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This topic was modified 11 years, 2 months ago by
 Seth Shoultes. Reason: moving to the correct forum
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Meng
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March 1, 2013 at 12:29 am
The download link can’t be the one on the top of my account page, right? Because every time I click it, it only refreshes the page and my license key remains blank. I urgently need help.
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Dean
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March 1, 2013 at 1:49 am
Hello Meng,
Are you signing in under the right username? This user has no licence attached to it.
Can you forward your purchase email to support @ eventespresso.com and I can take a look into it. If I cannot resolve it then unfortunately I will have to pass it onto sales who work USA time.
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Meng
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March 1, 2013 at 2:01 am
Hi Dean,
Finally, a respond from a staff! Thank you! I’ve just forwarded my purchase email to support@eventespresso.com and instantly received Delivery Status Notification (Failure) from the Mail Delivery Subsystem. This is so frustrating. 🙁
Is there any other way?
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Meng
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March 1, 2013 at 2:04 am
Almost forgot. Yes, I’m signing in with the right username (hotmaroni). Meng is my nickname.
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Dean
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March 1, 2013 at 2:10 am
Hello,
I do require a copy of that email as I do not have access to the sales data. I tested the support email and it works fine, no failure.
However, please replace support with dean and send again.
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Meng
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March 1, 2013 at 2:26 am
I’ve just forwarded my purchase email to you. So far there’s no Delivery Status Notification (Failure) email I received. Still crossing my fingers, though. But thank you for your respond, Dean.
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Dean
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March 1, 2013 at 2:43 am
Hello Meng,
Thank you very much for the email. I have activated your account and your downloads will be available in the Account page.
I will be forwarding your details to sales to find out what went wrong.
I am very sorry for the trouble, and if you have any more questions please advise via the support forums.
Thanks
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Meng
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March 1, 2013 at 3:49 am
Hello again Dean!
I’ve checked my account page. Now it’s all there! Thank you so much for your quick respond. You rock!
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Dean
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March 1, 2013 at 3:55 am
No problem! Glad we got it sorted.
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