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Julie Hinton
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May 17, 2016 at 8:52 pm
I am new to EE4 and am not sure I set it up right. The registrants are not getting confirmation emails. The admin is. Where do I go to set this up?
Thank you.
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Tony
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May 18, 2016 at 4:12 am
Hi Julie,
By default both the Registrant and the Event Admin should receive confirmation emails when a user is approved.
Can you link me to an event I can test this on please?
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Julie Hinton
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May 18, 2016 at 4:21 am
Okay, here it is.
http://www.pchs1976.com/events/pchs-class-of-1976-40th-reunion-2/
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Tony
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May 18, 2016 at 4:29 am
Hmm, ok.
So I registered onto the event and selected check to finalize the registration, this would normally send out the ‘Registration Pending Payment’ email but I have not received any emails.
If you install WP Mail Logging on the site, re-run another test and then look within the mail log, do you see an email for both the admin and the user there?
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Julie Hinton
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May 18, 2016 at 7:11 am
Okay, I installed the plugin and activated it. Then I chose the cheque option on the registration for the event. It told me I had registeredm and an email would be received. I did not get the email, and the Mail Log also shows no email at all has been sent.
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Lorenzo Orlando Caum
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May 18, 2016 at 12:58 pm
Hi Julie,
Those emails should go out to the registrant and the event admin after a registration.
Are you able to receive any other emails from the site (e.g. password resets or emails from any other plugin)?
—
Lorenzo
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Julie Hinton
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May 18, 2016 at 3:01 pm
I don’t know how to try that. Can you tell me how? Sorry, I am a novice.
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Josh
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May 18, 2016 at 4:40 pm
Hi Julie,
You can install this plugin to check if your website has the ability to send email:
https://wordpress.org/plugins/check-email/
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Julie Hinton
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May 18, 2016 at 5:18 pm
Okay, I installed the plugin and activated it. How do I run a test?
http://www.pchs1976.com
Thank you.
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Julie Hinton
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May 18, 2016 at 5:33 pm
Okay I figured out how to test it. I got the following email from my site…
This test email proves that your WordPress installation at http://www.pchs1976.com can send emails.\n\nSent: Wed, 18 May 2016 23:32:24 +0000
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Lorenzo Orlando Caum
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May 18, 2016 at 6:23 pm
Alright, the local mail server may be filtering those notifications. Could you try setting up a free transactional email service like SendGrid?
There is a step by step guide here:
https://gist.github.com/lorenzocaum/4677f472b012a5a88630
—
Lorenzo
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