Support

September 18, 2015 at 6:39 pm

Site: https://aliceinoue.com
Event grid located half way down of the homepage.

I feel like I’m taking crazy pills. Honestly, our team is surprised by the immedate issues and errors we have received after purchasing this expensive plugin. That said, our problems are follows:

We are using the grid template combined with the cor plugin. When the user clicks on the event grid item, it used to bring them to a 404 page. So I read on here that your support suggested changing the url/events/ slug to anything besides events, then flush our permalinks and try again. After we changed it from events to event, we received the error No configuration section has been provided while attempting to save “_Config”. for our single event page now. I have done every single thing that these forums suggest, from flushing permalinks, deactivating the plugin, flush, reactivate, flush again, changing the permalink structure to post name, flushing my cdn cache, trying in different browsers…etc. At this point, we purchased your plugin only 12 hours ago and yet can not even get it up and running. For $279, we really expect more. Please advise

Second issue, the grid plugin out-of-the-box has many issues with displaying the event title, date and so forth properly. It took an hour just to format the css to look normal. We were quite surprised that so much hands on work was required, again, because of the cost of this plugin. We used to use EventOn which was significantly cheaper and worked/styled correctly right out the box.

In the end, we are trying to mimick this site: http://www.rotman.uwo.ca/events/einstein-at-rotman/
and their use of your plugin. Any help you can provide would be great.

Thank you,

Chase Norton

• This topic was modified 9 years ago by Chase Norton.
• This topic was modified 4 years, 7 months ago by Garth.