Support

October 9, 2018 at 4:52 am

Hi there,

You can’t just amend the invoice itself, you need to update the transaction to include the tax, however, we don’t currently have a feature to update the transaction with this change.

How many registrations do you have with this currently?

As it stands the only way I can think of doing this is to either re-register the user onto the ticket now that the taxable option has been checked or use the Attendee Mover Add-on to move the registration onto another taxable ticket in the event. I’ll check in with the developers to see if there’s another option available (may take a little due to time differences).

October 12, 2018 at 7:00 am

Hi there,

Currently, the only way to have EE add the taxes in the above is to re-register the attendee onto the ticket again.

I’ve created a ticket for our developer to investigate this further, possibly adding a button to the transaction page to recalculate the transaction, updating any of the details needed, however that’s unlikely to be released ‘soon’ so if you need to send these out now, you’ll need to re-register the attendees.

Note that you can re-register the user yourself as the admin, add the payment to the transaction (using the same transaction number from PayPal so you keep the reference) and then send the user a payment reminder to completely their purchase. You don’t need to completely cancel, refund and register.